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Debt Recovery Best Practices

Customers can fall into debt for a variety of reasons. The more common causes
include the loss of a job, an accident or health issue, or a similar life-changing event. Surprisingly, poor customer service from financial institutions…

Articles - The Role & Importance of Compliance in Collections Services

The Role & Importance of Compliance in Collections Services

The debt collection industry has undergone seismic shifts to keep pace with changing requirements, as more business decisions now require further examination to adhere with all rules and regulations…

Articles - Why Customer Service Can Be a Collections Tool

Why Customer Service Can Be a Collections Tool

Maintaining a positive attitude while working to recover a debt can prove to be challenging for many collections agencies, especially when considering the delicate balance between the client’s collections goals and the customers relationship with their business…