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ARTICLES

Articles - Why Customer Service Can Be a Collections Tool

Why Customer Service Can Be a Collections Tool

Maintaining a positive attitude while working to recover a debt can prove to be challenging for many collections agencies, especially when considering the delicate balance between the client’s collections goals and the customers relationship with their business…

Articles - The Role & Importance of Compliance in Collections Services

The Role & Importance of Compliance in Collections Services

The debt collection industry has undergone seismic shifts to keep pace with changing requirements, as more business decisions now require further examination to adhere with all rules and regulations…