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ARTICLES

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AI and Beyond: How Technology is Shaping Collections in 2020

It goes without saying that emerging technologies have effectively redefined industries across the board – shaping how we communicate, how we work, and how success is measured. In the world of Debt Collection, 2020 promises to see some fresh changes…

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Debt Recovery Best Practices

Customers can fall into debt for a variety of reasons. The more common causes
include the loss of a job, an accident or health issue, or a similar life-changing event. Surprisingly, poor customer service from financial institutions…

Articles - Why Customer Service Can Be a Collections Tool

Why Customer Service Can Be a Collections Tool

Maintaining a positive attitude while working to recover a debt can prove to be challenging for many collections agencies, especially when considering the delicate balance between the client’s collections goals and the customers relationship with their business…

Articles - The Role & Importance of Compliance in Collections Services

The Role & Importance of Compliance in Collections Services

The debt collection industry has undergone seismic shifts to keep pace with changing requirements, as more business decisions now require further examination to adhere with all rules and regulations…